Academic Background
3 Year Diploma in Hotel Management & Catering Technology
IHM, Gurdaspur (Under NCHMCT, Pusa, New Delhi) | First Division
Post Graduate Diplomas
Management, Business Management, Sales & Marketing
MBA (HRM)
Human Resource Management
Ph.D. (Pursuing)
Expected completion by June 2025
Professional Experience
Principal
Allied College - Current
Academic Head & Programme Director
Allied College
Assistant Lecturer
IHM, Chandigarh - 7 Years
CDP
Publications
"Customer Satisfaction In Star Category Hotels: Evaluating The Effects Of Technology-Driven CRM Initiatives In Tricity (Chandigarh, Panchkula And Mohali) Region"
Published in Educational Administration: Theory and Practice 2024, 30(5), 7200 - 7206
ISSN: 2148-2403
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ISSN: 2148-2403
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"Demographic Profiling and the Impact of Technology-Driven Customer Relationship Management on Customer Satisfaction in Star Category Hotels: A Study of Tricity (Chandigarh, Panchkula and Mohali) Region"
Published in International Journal of Transformation in Tourism & Hospitality Management and Cultural Heritage
ISSN: 2581-4869
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ISSN: 2581-4869
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